1. Delivered with care
Most deliveries are carefully made by BMF Transport. Managed in cooperation with the sales department. We cover the majority of the mainland UK.
Our Home Delivery Specialists treat every item as if it was their own so you can rest assured that your order will arrive in perfect condition.
Some of the regions aren't covered by us, in such case, we will use a specialized external courier company who will provide the same level of service.
2. When will I receive my delivery?
Our standard delivery time varies by the product type and/or supplier. Most items are delivered within 10 working days but occasionally, the delivery may be extended.
Some areas may take longer to deliver due to the frequency of coverage.
We calculate the estimated date considering the total amount of time to process your order, stock preparation, transit time to the delivery provider,
and transit time to the recipient.
If the item you have purchased turns out to be "Out of Stock", standard delivery time may be extended.
3. Delivery process.
Deliveries are made between the hours of 7am and 10pm, Monday to Sunday, including Bank Holidays.
The delivery company will contact you via email, telephone or text at least 1 day prior to the delivery and will provide you with a delivery window.
The delivery company will make every effort to deliver within the time slot provided.
4. Who needs to sign for my delivery?
Either you or your representative, who is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time.
If no one is available to receive the delivery, a re-delivery of your order will be arranged at a later date.
Delivery needs to be signed for. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours,
4a. Damaged items
If items within packaging are faulty or damaged, please contact us as soon as possible after the delivery. Please keep any damaged products so that we can inspect it at a later date or request photographic evidence of the damage.
If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product or its parts. However, if we are unable to do so we can refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.
5. What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery, e.g manual handling of goods. Our standard delivery service guarantees delivery to ground floor level only.
6. Delivery charges
The delivery charges are based on delivery postcode, item weight, size, nature, and value of your product/s as well as delivery to a single property or address.
7. Our liability
In the event of any unforeseen circumstances (such as lorry/van breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
8. Delivery restrictions
Before the delivery, please ensure that there are sufficient access and space and that any staircases and lifts providing access are suitable for the item being delivered. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.
Every effort will be made to deliver the products to your room of choice (please see point no 3), provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery staff will take reasonable care when delivering the products. Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.
If for any reason, you have instructed us or the courier to leave your order unattended without a signature, you agree that your right to return or claim "Item not received" are void.
6. Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time.
If the delivery address must be changed, your order will have to be cancelled and item re-ordered. We apologize for any inconvenience.